Booking Terms & Conditions

Email: contact@novonlondon.com Telephone: 07945588718

Please note that messages, emails and social media enquiries may take up to 24 hours to receive a response.

Appointment Changes & Cancellations.

You may cancel or reschedule your appointment online up to 36 hours before your scheduled appointment using the link in your confirmation email.

If you need to cancel or reschedule within 36 hours of your appointment, you will be charged 50% of the total appointment cost.

Any outstanding cancellation fees must be paid in full before another appointment can be booked. Future bookings will not be accepted until the balance has been cleared.

Appointments within 36 hour may only be rescheduled once at our discretion. Any further changes will require a new booking.

If you experience any issues amending your appointment online, please contact us as soon as possible.

No Shows

Clients who fail to attend their appointment without notice (a "no-show") will be charged 50% of the total appointment cost.

No future appointments can be booked until this balance has been paid.

Age Requirement

All clients must be 18 years or older at the time of their appointment.

We reserve the right to request valid photographic ID if we believe you appear under the age of 21. Failure to provide suitable identification when requested will result in your appointment being cancelled and our cancellation policy will apply.

Children

For insurance and health & safety reasons, children under the age of 18 are not permitted in the treatment room or to be left unattended on the premises during your appointment.

If you arrive with a child and we are unable to carry out your treatment safely, your appointment may be cancelled and the cancellation policy will apply.

Late Arrivals

Please arrive on time for your appointment.

Clients arriving more than 5 minutes late may need to have their appointment shortened or rescheduled. If we are unable to accommodate your treatment, the cancellation policy may apply.

Bookings

Appointments are non-transferable and must be booked by the person receiving the treatment.

Bookings cannot be transferred to another individual.

Clinic Changes

In the unlikely event that Novion needs to reschedule or cancel your appointment, we will contact you as soon as possible to arrange an alternative appointment.

Please note that Novion cannot reimburse travel costs or any other expenses incurred.

Medical Suitability

For your safety, we may be unable to perform treatment if:

• You are feeling unwell on the day of your appointment.

• You have an active skin infection, cold sore or contagious condition in the treatment area.

• You have recently had treatments that make today's treatment unsuitable.

• We believe treatment is not currently appropriate or safe for you.

Your therapist will always act in your best interests and reserves the right to refuse treatment where necessary.

Treatment Results

Many treatments require multiple sessions to achieve the best possible results. Individual results vary and cannot be guaranteed.

By booking your appointment, you acknowledge that you understand the treatment plan and commit to following the recommended aftercare and treatment schedule where applicable.